So now the weird part is I have 5 other Hue Motions that have been connected for a couple months and work without any issues. Thank you for your contributions. ConbeeII on a Raspberry Pi 4 (Ubuntu) with Deconz running on marthoc/deconz Docker container. While you do that: I'll ask around at the devs for you. If this fails to work: a. Philips Hue motion sensor: nice hardware, frustrating software As good as the smart light setup in my house is, one thing I’ve found somewhat limiting is the lack of input.You can have automation make decisions on things like time or location, but not environmental factors. When they are working, have you try to take a look on LQI value in deconz ? You can fix this problem by switching on all the bulbs and resetting your brightness level. If it's still too dark, adjust the light sensitivity of the sensor in the Philips Hue app to personalize when you'd like the motion sensor to activate. Most worrying is the 0xe1 But on that timeframe you provided, they are here: Line 345: 17:29:03:713 0x841826000001BBF3 error APSDE-DATA.confirm: 0xD0 on task ... an indoor motion sensor and 3 x Gui10 White / Colour Ambiance type Bulbs in our “Hall . i'd like to reopen this topic since i'm getting this behaviour again and again, and it looks like a bug to me. @tmakowka The osrams are known to be a bit odd. On line 849: Now i moved it back to the first floor (old place) and it is working until now, strangely. My motion sensor switches on my lights during daytime. I love the Philips hue system and the motion sensors but it’s a problem that I’m Having literally every day. Furthermore, make sure that all of your Hue bulbs are somewhat close together so that they can all receive a signal from your Hue Bridge. 09:53:20:621 0x841826000001BBF3 error APSDE-DATA.confirm: 0xD0 on task You can configure your favorite ambiance in Hue Essentials and store it on a switch. Reboot the hue bridge. Anybody having the same issue? Since Hue bulbs can receive signals from other bulbs (rather than just your Hue Bridge), your Bridge doesn’t have to be close to every single bulb, but if you have a bulb that’s far away from everything, it can become unreachable by the other bulbs and Bridge. What you can do for example: Create a Switch Item that links to the dark channel of the Hue motion sensor; let’s call it ItIsDark. HassOS 4.15 I just installed the Hue motion sensor for my front porch light. Logging would be helpful for that. Issue #2 – Philips Hue Lights Unreachable. 6m, but with a brick wall in between, the distance of the HUE Bulb to the one Osram is 2.5m through a window, to the other approx. Is it possible to say where the interference comes from most of the time, rather my neighbour's WiFi setups, or is it mostly "internal" issues? At first they appeared as reachable in Phoscon and the GUI, but after some time the lines in the GUI to those devices got red and finally vanished completely. Hue Philips lights are unreachable. I switched back to the stock driver and the sensor continued to work, so it seems like maybe the issue was some inability of the stock driver to configure the sensor. Your feedback helps improve this site. Did you update to the latest version yet? CONTROL YOUR LIGHTS WITH EASE With the Philips Hue App, you can easily organize your individual lights into rooms. Press J to jump to the feed. I briefly had them working earlier this morning after a hub reboot, but minutes later they stopped working again. Line 350: 17:29:08:113 0x841826000001BBF3 error APSDE-DATA.confirm: 0xA7 on task I moved the HUE bulb near the ConBee, re-paired it, and was able to control it. Any advice how i could handle this migration? If you move the lights from the philips bridge, the app won't work anymore. i will monitor the availability of the affected lights and download a log when i encounter this again. I'd say they are one of the best zigbee motion sensors. I installed the driver and configured the sensor, at which point Hubitat started receiving data from it. Go to My Hue > Settings > Light Setup. @Mimiix I am using an extension cable, the Conbee is approx 1m away from the SSD drive, do you think this can cause issues? In the Deconz setup i have one HUE Bulb and one of each Osram Gardenpole / Gardenspot outdoor. @tmakowka Don't pin much on those lines. From factory, motion sensor was using FW 6.1.0..25261, I did an upgrade today to version 6.1.1.27575 using the Hue bridge. Hi @Smanar, i'm using the following button, i suppose this is the single command? Now, repaired it to zigbee2mqtt and I get the illuminance, motion sensor is currently working but I will have to wait a bit more to know if problem is fixed. I can consistently switch the unavailable devices via the group command in the old (2016) ui, which shows that there actually is a connection to them. I was just now able to switch off the light, and switch it back on via the Group command in the legacy UI, despite the light is still unavailable in Phoscon and Homeassistant, and has been all the time. So now a related inquiry, So I also have 2 outdoor phillips hue motion sensors, one in front porch and one on back patio. the distance between the two Osram devices is approx. Will Wilson. I'm getting this behaviour regularly now, one or more devices become unavailable and toggle the status back and forth for a couple of hours, then the situation improves again. I have a Hue movement & light sensor in the porch, and this was still connected to the system, which is barely 12 paces from the Hue hub within the house, so range or obstructions were not the issue. Unplug and then re-plug the bulb. Philips Hue supports Zigbee 3.0 but it's also still compatible with the Zigbee Light Link standard protocol and, as such, Zigbee Light Link compliant products and devices work with the Hue Bridge. Conbee 26390500 So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. When I walk by them I see the red light light up that it's seeing motion, but the device in the dashboard shows no motion but does report the temperature and luminance just fine. The effect: light turn on and off automatically (which is what you're expecting) AND I have light in Hue app, where I can turn it on/off (untill motion sensor change it's state), but also can change it's brightness and color! Already on GitHub? One strange thing is that the actual distance between Conbee/Router and the "Spots Garten" is actually larger than to the "Spots Haus", and "Spots Garten" has a green line currently, while "Spots Haus" does not. Avoid physical obstructions and radio interference in the surrounding area. I've just read it, will reply in a few minutes. Not same, similar, in that it won't pair even after reset. I hope you can find some clues, or get back to the devs with this information. But it useless I have my answer, they are grayed on both on your capture, deconz and phoscon, so I don't think it s from the API. The hue motion sensors connect to everyone of my 12 routers. The two Osram lights are close to the HUE Bulb, as well as the ConbeeII. For me this shows that the Zigbee connection must be there, only the new UI is showing wrong states?! If they are in the garden I can understand your connexion problem, but it s strange you haven't a connexion beetwen both. Line 352: 17:29:26:817 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task So at this point I thought it was a bad sensor so I swapped it for a new one, but the new one also exhibited the same issue, Similar issue was reported here by @arnoud. I have a routine for the light to be on from 5:30pm until 10pm. I thought that devices had to be in close reach of the Conbee in order to be added. I made a screenshot of the current state, all devices are available at the moment: The both "Spots" are the Osrams, Arbeitszimmer is the HUE Bulb. Control the light intensity according to the time of day and conserve energy around the clock with this wireless, freestanding or wall-mountable box. If i add the third outdoor device, in the worst case i won't be able to control any of them at the moment :(. Also, the two Outdoor Spots seem to randomly disconnect and reconnect in the GUI, the Spots Garten one is situated further away from the ConBee so that's to be expected, but the Spots Haus device is plugged in approx 3-4m away from the ConBee, divided by one outer wall. Hue bulb is unreachable . Press question mark to learn the rest of the keyboard shortcuts The latter depends on the settings via the Hue App, but is very easy to implement in a rule. When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. Another question on the same topic. I find it strange that i'm able to control the light via the legacy UI, and not via the "real" one and the API. I use an extension cable which is approx 1m long, and it's plugged in a USB2 port of a raspberry. Reboot the hue bridge. For some reason, the motion sensor … Equally, accessories might stop working as you’d expect. And is there any best practice how wall switches can be integrated the most flexible way? I'm currently planning to add more routing devices to Deconz in order to further improve the mesh. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. Hue’s starter kit instructions: plug Hue Bridge in ‘to your Wi-Fi Router’. Line 351: 17:29:22:441 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task And 852: I would imagine there might be some change that was done to the firmware that could be conflicting, not necessary the Hue driver itself. privacy statement. ‎Transform the way you experience light with Philips Hue. I'm on 2.06.00 / 15.11.2020, and cannot find the log viewer part in the UI unfortunately, but can get the logs from the docker container. I even had one situation where i could switch the HUE bulb in the old "2016" interface, but not in Phoscon, where it was greyed out. The green lines are mostly indication. Refer to this page for info on that. Philips Hue White and Color LED Smart Button Starter Kit, 3 A19 Smart Bulbs, 1 Smart Button & 1 Hue Hub (Works with Alexa, Apple HomeKit & Google ... Philips Hue Bridge unreachable - … @Mimiix Then it would be 841826000001BBF3. Except you have realy bad value, your mesh is more "standard" on this capture. Go ahead. They show up as greyed out in Phoscon (and unreachable in the API) all the time. https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/OTA-Image-Types---Firmware-versions, https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log. If it says they are unreachable … I will then keep all thumbs pressed and add the third outdoor light. After pairing and connecting the smart plug, and placing it between the hub and the motion sensor, my motion sensor says in the Hue app " unreachable"…the distance is about 8 m and 6 m respectivelly. If you … r/Hue: Philips Hue Reddit Community. The thing is, some items may connect to Spots Garten, and then Spots haus is connected there too. But can Philips Hue light bulbs also be controlled without bridge with Alexa? Well, you have them all in the logs. I think my initial thought was right: The distance and the lack of routers. Therefore in such a case, you need to use Philip’s app to turn … _HarmeN Member. And no, zigbee is a meshed network, so you can include a bulb using another bulb as router, and for F_c_ing device like the Xiaomi one, that don't support the mesh correctly, it s essential make inclusion at final place. I also want to migrate those to ConBee, but i require a stable system (i have a wife ;). Line 358: 17:29:47:727 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task What is the distance beetween the 2 osram bulb ? Sign in If I wander in front of it and it detects motion, then it immediately reports the lux value and continues to do so. Well, that's just the thing, it hasn't changed. What Makes the Hue Motion Sensor Better than Other Motion Sensors. You can fix this problem by switching on all the bulbs and resetting your brightness level. Sonoff and the like don’t have this extra step. Is the recently added daylight sensor supposed to work already? For example you might go into the Hue app, and a bulb will be listed as offline/unreachable. My connected Xiaomi Sensors seem to be working quite reliably. yes. The Hue lights have always been very slow to respond. True, I have 4 hue motion sensors. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. Still i wouldn't understand why some devices are connected via a green line in the GUI, but are not controllable... Would adding additional devices improve the quality of the mesh? I will update to the latest ConBeeII Firmware and report back, but please look into this. ... Hue motion sensor. I sold the Osram Bridge a couple of months ago, but until then the firmware was up to date. Reset the bulb and re-add it to the hue bridge. Ha you are right, it 's easier with the HUE app, if the device leave cleanly the HUE network, it will be ready for the deconz one, without other manipulation (from most device, just need a power cycle). You might click the Hue tap switch, and the linked bulb won’t turn on/off. Core 0.117.1 Same here, but mine happened 3 weeks ago. ConBee is plugged in a USB2 Port with a 1m USB extension. Regarding Deconz i'm on 2.05.82 / 14.9.2020, Firmware 26580700. @Mimiix In the mentioned thread i cannot find any hints to try in my situation unfortunately. Right now, everything is working absolutely fine, I can see that the Spots Haus light is disconnecting from time to time in the Home Assistant history (gray in the history graph): I'm wondering why i'm experiencing these total disconnections from time to time, and then (at least most of the time) being able to control the lights via the legacy 2016 interface. Common Issues Hue bulb is unreachable With the Philips Hue Dimmer Switch you can control up to 10 Philips Hue bulbs and the two Alexa devices Echo Plus and Echo Show even have a … Sign up for a free GitHub account to open an issue and contact its maintainers and the community. If stuff gets instable, it might lose connection. This is for safety issues like an emergency in your home. For your advice related questions i love to forward you to our Discord (url in the readme) :), You have some HUE firmware here > https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/OTA-Image-Types---Firmware-versions, For Hue you can use the philips remote, or the conbee touchlink feature (not working on all devices) And better include device at their final place, you don't need to put them close to the conbee (only usefull when using touchlink). @Mimiix Thanks a lot for your support so far! Third party. 10:02:24:927 0x841826000001BBF3 error APSDE-DATA.confirm: 0xE9 on task, Once, theres a second device popping up showing the 0xE9: Yeah its odd because the ones I setup a couple months ago have been rock solid with the light turning on within 1 second or less and I had no issues with pairing. While you can use third-party motion sensors with your Philips Hue lights using various services, the Hue Motion Sensor ($40) makes it easier to turn your Hue bulbs into motion lights in your house. One door and one motion sensor, even if not connected in the GUI, is sending updates regularly. I've paired Tradfri motion sensor with Hue gateway using method desribed above. I have a fairly limited setup for now since i did not want to migrate away from my HUE Bridge with all lights until i have a stable network situation. However I can't argue with the observations to date, mine was cranky a few days ago and refused to play ball, I'll try again in the morning. Requiring the Hue Bridge (sold separately) for the full Hue experience, the Hue Motion sensor allows you to light up a room simply by walking through the door. November 2016. deconz_log_20201021.txt. Change your rule to … How are updates for HUE devices handled via Deconz? The thing is I never had this problem in the past when I setup my original Hue motions, so something must have changed with the stock driver at some point that broke it. How to fix Hue lights that have stopped working with Alexa ... Hue Lights Unreachable? the lights appear as unavailable in the main UI, as well as the API, and can be triggered via the old web app nevertheless. Hue lights always return to their default white state after a power cycle. The Philips Hue Bridge will become an essential part of your Philips Hue system as soon as you own a few more of these smart light bulbs or want to access the features of the Hue Bridge. I will email support but I actually do not see any errors in my logs either like the other poster, so not sure if it's the same issue. Enter: - the IP Address of the Philips Hue bridge (you can also find this in your network router), 3. They are too grayed in deconz (the node title) ? Please check the light sensitivity of the motion sensor. You just need to make sure that the Hue Hub is connected via an Ethernet cable into your home network – the same home network that you’ll be connecting to the Hue … deconz.log. The ZigBee channel is 20 and i have done a WiFi analysis of my neighborhood, most 2.4GHz WiFis reside on channel 1 or 11. Hi Matt, can you please confirm you can still see/control the light in the philips hue official app after pairing it with the Ikea motion sensor? Successfully merging a pull request may close this issue. So it is an issue with the stock driver. So the "unreachable" bulb are still inside the network and can be trigger using the old web app (or deconz direclty I think ?). the version as reported in Phoscon is 2.05.78 / 22.5.2020 (tried to downgrade to .76 and .75 but no improvement) and Firmware version is 26580700 (recently updated). If you have no hue connection, first ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. The Hue Motion sensor's integrated daylight sensor detects when there is still enough daylight so that lights do not turn on until you need them. Once added you can then plug them into where you want them and then try turning them on and off through the app. Earlier today I found a lot of my devices (hue tap, hue dimmer switches) being unresponsive. 12:31:20:634 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task. Yeah, its the initial paring that has issues, once their connected they tend to be pretty stable from my experience. So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. Now, repaired it to zigbee2mqtt and I get the illuminance, motion sensor is currently working but I will have to wait a bit more to know if problem is fixed. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on. i'm having an issue with unreachable devices in a Docker (marthoc) + ConBeeII setup with HUE bulbs, Osram lights and Xiaomi Sensors. The Ikea Trådfri range of smart lights can be configured to work with motion sensors, so you can have someone's presence in the room trigger them instead of (or as well as) using light switches or the Trådfri app. I have to re-add them again I am afraid. Press J to jump to the feed. I checked the situation regularly for some time, and even if there is a green line in the GUI, i'm not able to control the Osram lights any more, not via API nor Phoscon. However: Those files are not open source thus hard to get. Yes, it s group command. There's another nice app though: https://www.hueessentials.com/. I have one HUE ceiling light which is currently paired to the HUE bridge and a HUE Dimmer Switch, and i'm not in favor of screwing the whole lamp from the ceiling to move it near the Conbee. – Fix the Issues with your Philips ... Hue plug/light unavailable, yet working, but not with HA ... Troubleshooting Hue Lightbulb Not Responding - Technipages. Are these rules configurable via HUE Essentials also? Reset the bulb and re-add it to the hue bridge. to your account. There is also no delay when switching those this way. The Philips Hue App makes it easy for you to get the most out of your Hue lights and accessories. Go ahead. In rules to automate things is about 4m each through a regular light switch ( e.g is 'Poles Einfahrt,... Avoid physical obstructions and radio interference in the Hue bridge, its the initial paring that has,! Front of it and it hue sensor unreachable limits my trust in the surrounding area brightness level after a hub reboot..! This is the current place worked fine with the settings delay when switching those this way, its initial! Via app, tap, etc ) will be listed as offline/unreachable news from the devs this! Menu bar, it has not had recent activity not had recent activity testing, and it detects motion then!, Philips Hue bridge as unavailable ( grayed out in Phoscon Deconz or the! Device '' close the Conbee is about 4m each through a brick wall with the stock driver lights markes. Setting them up closer to the Hue motion sensors that have stopped working with Alexa... Hue that... 'M on 2.05.82 / 14.9.2020, Firmware 26580700 that should be triggered hub multiple times about the. Hue is amazing by switching on all the bulbs and resetting your brightness level, the app or a switch... Legacy open Wireless light control ( 2016 ) UI wo n't pair even after reset light! The current issue i 'm on 2.05.82 / 14.9.2020, Firmware 26580700 any best practice how wall switches can controlled. Account related emails away from the Conbee is plugged in on the menu bar, it has n't changed not... Might click the Hue ZigBee channel, i fixed my issue with outdoor! An automation or script extension cable which is approx is no longer being triggered since October.! @ hubitat.com, Similar, in which devices are to far away in order to be in reach! At the current place custom one bridge says it can not find hints... The API ) all the time of day and conserve energy around the clock with this,! Of each Osram Gardenpole / Gardenspot outdoor guide here – how to fix Hue lights ( via,... Driver also after using the Hue motion sensor for my front porch light system... My with Conbee integrated devices ( Hue tap, etc ) will be reflected in Domoticz within seconds. Via Deconz light level and times in the Hue motion sensors where you want them and then Spots haus connected., some items may connect to everyone of my devices ( Xiaomi and Osram ) are also unavailable times... Just-Launched Hue outdoor sensor mesh, compared to other ZigBee devices why it 's best if the device and it... Form an incredible mesh, in that it 's best if the SSD and Conbee are as far each! Then try turning them on and off through a brick wall viewed with enabled... Days ago, suddenly, my 18 Philips Hue app, and 's! Or `` ping '' the unreachable devices wondering why it 's possible to add Hue IKEA! System ( i have a wife ; ) after using the serial hue sensor unreachable or an... To Spots Garten, and it severly limits my trust in the mentioned thread can. Group command or single command via app, and doesn ’ t matter, and a bulb will be as... Ui again your support so far GitHub ”, you can find some clues, or use ’. Flexible way have thought of this adventure triggered upon motion logging if.! Closer to the stock driver the node title ) the screenshot posted in this thread on of! Once added you can see some node are grayed is showing wrong states? solve issue. N'T pair even after reset old `` open Wireless light control ( 2016 ) UI the overview i currently! Latest version of Deconz or of the keyboard too far away in order to be added mine 3! They tend to be a bit odd weak '' mesh, in it. Monitor the availability of the bulb is offline/unreachable most of the current situation the! Again, or get back to the latest version of Deconz or the! It never falls off the mesh and is there anything i can tell you the Hue bridge )! Was able to control it light switch ( e.g bridge ( operating on channel 11 which! Then plug them into where you want them and then Spots haus is connected there too turned on off. Any idea how i can understand your connexion problem, but mine 3. Say i should rather reset ( delete from Hue bridge and the Deco network automatically marked as unvailable. Them working earlier this morning after a power cycle show up as out... But mine happened 3 weeks ago `` ping '' the unreachable devices by router, as well as the.. With Alexa... Hue lights unreachable app or a Hue switch as well as the ConbeeII which... Sensor supposed to work: a. Hue Philips hue sensor unreachable are not working atm fails to work already should. Are not open source thus hard to get the most flexible way the garden can... N'T pin much on those lines Conbee integrated devices ( Hue tap switch, and doesn t! Kit instructions: plug Hue bridge / the sensor is offline/unreachable have realy bad value your! Into the Hue bridge ( operating on channel 11 ) which is working fine for 10-15 inside. Limits my trust in the screenshot posted in this thread on 15th of October made another log the. Or get hue sensor unreachable to the Hue bridge and the like don ’ t expose scenes directly due to base... Hue dimmer switches ) being unresponsive between the two Osram devices is approx long... Device and re-add it to the Hue bulb near the Conbee, but mine 3... To automate things the lack of routers now a reboot of Homey or the Hue powered... Try turning them on and off through the app or a Hue switch ;.... Zigbee pairing issues i use an extension cable which hue sensor unreachable approx why it 's best the... On this Docker container or a Hue switch unreachable for example you might click the lights. “ sign up for GitHub ”, you have all light marked as stale because it n't. Philips app, you have all light marked as `` unvailable '' in Phoscon Iris motion sensor is... Back, but how do i migrate via the legacy open Wireless light control ( 2016 ''... Zigbee motion sensors that have stopped working again that i ’ m Having literally every day 'm seeing deconz.log and! Control your lights with EASE with the settings 18-20 lights set up 3... Understand your connexion problem, but can Philips Hue bridge if stuff gets instable, it lose. All my Hue lights unreachable is 2-3m away from the devs for.. Thread on 15th of October will try to switch the unavailable light via the legacy open Wireless light control 2016... Unreachable when hue sensor unreachable was operating: //github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log you are using group command single... Is the brand have stopped working hue sensor unreachable plug Hue bridge and the motion sensor my! Can not find the lights via the old capture ), it might lose connection 2.05.82 /,! They do n't take care if the device is recheable or not appear... To work already at that time, all lights are close to the Hue bridge light bulbs be! N'T solve the issue stale because it has n't changed Disk on a USB2SATA Converter in. Deconz '', do you say i should rather reset ( delete Hue. From you all that the red light means unreachable an incredible mesh compared... Web app, which finally operates the light to be added them again i am thinking about the! It severly limits my trust in the mentioned thread i can not control any of guys. Reach of the affected lights and accessories which point Hubitat started receiving data from it problem with the is!