It's MINE. The item is reported as "not as described" to avoid shipping charges and restocking fees. So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. As a seller, you have ZERO respect or leverage on this site. @thievesBay Forcing the buyer to return a fragile item instead of giving a small partial refund is a recipe for disaster. Hello The buyer is not happy with the item.bbshe did not ask for a refund but instead asked me to contact her. First the buyer sends the item back to you. If you are selling items as new and they are returned as a change of mind return theny they should contain everything that was included. I sold a Pokémon card for $20. While the seller may concede the return and provide the buyer with a refund they may refuse to cover return postage. I know its a small amount of money. That day came and went and the buyer has yet to ship it back to me. If you suspect that a buyer is abusing returns for a specific transaction, contact the buyer through Messages in My eBay or Seller Hub in order to keep a record of the conversation, and try to resolve the issue. As has been the case for a LONG time now...ebay has allowed the BUYERS to hold every card and run amok. In instances like this, a buyer can escalate the issue to us. ..Never returned product! If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. The seller has received the returned item and issued a refund to the buyer for the item. You must keep all information about a case in the case log. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. If you don't refund the buyer within 2 business days of receiving the item, and the buyer has uploaded return tracking, we may automatically issue a refund to them on your behalf. im going through this now..... they complained item wasnt as described, when I try to be as accurate as possible... ok.. so I started this return, so they wont give me negative feedback....the deadline come and gone...nothing fromt their side , aside from three messages I want a full refund, so I noted that after I receive items shipped back to me , wrapped carefully as I wrapped them to them... and after I inspect items as per ebays return (bull**bleep** return policy) I will refund their money...I sell used goods.. As IS...and not real expensive...and when I list them I really take my time to describe item and include lots of photos if there are any defect... anyway, I dont  know why ebay ask if you allow returns on items, when clearly it doesnt mtter if buyers states, its not as described...than we can suck it!! Yes, decisions made by a computer!!!! Share best practices, tips, and insights. Most people have no idea how to pack glass or porcelain items for shipping. And, like most others, have watched my participation on the site dwindle to almost nothing due to the blatant disrespect it seems sellers get compared to buyers. You know, coddling them to keep them from ruining our accounts with negative feedback bcause we didnt lose money from our own pockets into theirs?? {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The buyer didn't pay for an item. In such cases, that third-party seller should be willing to offer a refund or exchange when contacted within 14 days of their receiving the returned item. It is a bit nutty. I have raise with Amazon. Buyer can file A-Z claim. I have watched this happen firsthand for several years. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. Then you examine the item to see that it is still in the condition it was when you shipped it to the buyer. If we determine that a buyer has abused returns or the eBay Money Back Guarantee, you may be protected from any negative Feedback left by the buyer. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I just asked that she return the item to me. After you return something to Amazon (and, frankly this applies to any returned purchase from any retailer), check to make sure you actually get the refund. The amount you refund depends on what was wrong with the item or service received by the customer. FACT. If your buyer has been asked to provide us with a tracking number showing the item has been returned to you, the money would not be refunded until we can see that you have received the item back from your buyer. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. That's the choice you made. If a buyer doesn't send back an item, you don't need to issue a refund. Make an insurance claim with the shipping company so now its past the deadline of return...., im figuring the buyer is switching his bad items for my good ones, like so many other horror stories Ive read...Im assuming  ebay give the buyer additional time over the alloted begin return amount....however I think that is when we can charge for restocking...i didnt read the entire return policy to to carefully... but here was some bullets i thought would help you and other sellers.. When purchasing an item from a Pro Seller, OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. No returns will be accepted after this time unless the item is faulty. 2 other sceniros very much like this..try to report buyer but it says case closed. And a seller can sell other places, also. Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. If you paid with your credit card, the refund will be placed there. If the item is OK..... then you issue the refund back to the buyer. You can add photos until the return is closed. Buyers that open returns under"Item not as described". “Birth certificates show that you were born. In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. Buyer opened Return...but never returned the item. Just lose money on every transaction by giving them refunds, bonuses, etc...so they stay "happy" and keep from giving us negative feedback, right? (she obviously had a buyer's remorse since she requested a partial refund initially). Ebay used to be awesome. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. We'll look into the matter at that time. Returns FAQ. You have three days to resolve the case. Buyer returned different item, you open a case you lose it buyer got refund and put you NF! Uploaded photos can be removed only by contacting us. (Refunding shipping is optional, unless the buyer paid with Etsy Payments, in which case you'll need to refund in full.) They are now holding ALL of that $11.34...when the refund amount is $9 and something. It was supposed to have been returned to me by yesterday. No matter if I have to feed my kids or not...thats beside the point. If photos of the item would be helpful for documenting the condition of the item you sold and shipped, you can upload as many as 10 (PNG, JPEG, BMP, or GIF with a maximum size of 5MB). The buyer could easily argue the trainers are defective and not fit for purpose under the sale of goods act. Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. I get penalized because a tool doesnt "want" something anymore?? We review your communications with the buyer, as well as the information you provide.. http://pages.ebay.com/help/sell/return-process.html. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. One common complaint occurs when buyers need to return an item. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. "becuase i reported her friend to child protective services"YOU DID WHAT? So instead..I just sit and wait......... ...and hope that some day ebay gets their act together and does something about this onesided, joke of a system... Due to the age of the thread, it has been closed to further replies. you're blaming ebay because you issued a refund before receiving the item back? Rarely does a buyer return an item for a legit reason. Even on items that were signed for. Returns, missing items, and refunds for buyers. Please allow for 30 days for the refund to show on your credit card statement. A large part of that is because as a seller with integrity, I list my things honestly. $11.34 went to paypal. In the … Buyer didn't return item after refund Buyer didn't return item after refund May 29, 2013 2:45:06 PM. Which to me is ridiculous for a few reasons. Return after buyer has worn and damaged item? I cannot believe that I am unable to open a case because I issued a refund and the buyer never even returned the merchandise. Er no, The buyer asked ebay to open a case within 7 days of receiving the item and complaining about it. I have now lost 3 items because 1) The buyer was not happy w/product -she didn't look at pics good enough-her words) I said fine return item & I will refund...she reported to ebay that I refused to refund & left bad feed bsck! If I contact the buyer and say, "hey, you were supposed to send this weeks ago and you didnt (in essence)", then I am risking "offending them" or "pissing them off"....and they still have that trump card of negative feedback in their back pocket. I dont want to hear about how the "buyer does this and that for ebay...". So anyway...Paypal is still holding my funds for this "return". And they know it. Buyer with 0 Feedback Opens a Return "Arrived damaged" Stating "package was opened missing items", Buyer not returned item and return still open. But it seems to be happening more and more. Your one-stop-shop for news, updates and information from eBay about selling on eBay. For clarity- It is a book that was sold for $12. If you’ve changed your mind, you can ask the seller if they’ll accept a return. I know they do everything in the world to protect the buyers....but sellers are the engine. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. A lenient return policy is strongly recommended, except in circumstances where the buyer is at fault: The item doesn't meet the item condition policy for returns. Using the app, buyers have the option to request a refund. How to return money to your buyer after they gave returned the item to you. For some lower-priced items, we may not require that the item is returned, the seller will not be required to refund, and the buyer will be issued credits instead of a refund to the original form of payment. Give support, share information, and connect with fellow members. Frankly, ebay may not suit your temperment. ebay found in the buyers favour. As for their terms and conditions they are even more of a joke... hi just had the exact same thing happen to me, ebayer opened a nad case with made up reasons like accusing me of putting the tags on myself ,also accused me of wearing it as it stank of body oder then listing it a new, now you would think with all that they would not want to keep it, but no she opened a nad case then told me she did not want to send it back but could have bought better and cheaper and missed loads of better ones than mine in the 3 days it took mine to reach her,after 5 weeks she still had not sent it back,because she never intended too she wanted me to give her a fat refund ,but i told her send it back for full refund,ebay gave her a full month to return meanwhile my money is pending in paypal,after 5 weeks i called ebay and said why cant i get my money from paypal you gave her a month and 5 weeks has passed,they then looked at the case and found in my favour and told me my money would be avalable in 24 48 hours, i then recieved a email saying case found in your favour with no refund to buyer also if buyer leves any feedback it will be removed, so you have to contact ebay they find in your favour if he buyer has not returned in the time allocated. You returned an item under the third-party seller's return policy but didn't receive a refund. you are not alone honest sellers want to make customers happy you cannot win here on ebay you will lose money i am going to the flea mart from now on soon, now buyer says gems are plastic and they are not i told ebay to have customer send item to ebay for inspection customer is telling a big fat lie why becuase i reported her friend to child protective services and nothing i can do now but quit ebay to lose these child abusing loosers. After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. If you feel a member is abusing eBay returns, we want to know about it. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you still suspect buyer abuse, you will have multiple options to report a problem with a buyer to us throughout the returns flow; During the return process and after a refund has been provided and a return is closed. The buyer did not reply to my email and instead issued a claim on Amazon that I have refused the refund. So I did follow the rules & they failed me@. But if people can't see why it **bleep** me off, they don't get the principle of the problem. You could offer a partial refund or refuse the return and post back to buyer if they don’t. I have had nothing but trouble with it and it's buyers trying to abuse the system over the last several months. In limbo. SELLERS bring money to ebay...not the other way around. The buyer and seller agreed that the buyer could return the item to the seller for a refund. ebay opened a case. Looks like you're opted into the Hassle Free Returns - so you can hardly complain about having to take returns. Yes, it is up to the seller to refund the buyer when the item is returned. “Buyer claimed item didn’t arrive, eBay gave refund. A large part of that is because as a seller with integrity, I list my things honestly. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items . And they can legally hold your money - it's in ebay's user agreement that you "signed" when you joined ebay. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. And contact eBay. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. So I replied via Amazon, suggesting that I give her a full refund plus her return postage cost. By doing so, and … I will never use this site again. 1) accept the return, pay return postage and refund the buyer OR 2) refuse the returned items and refund the buyer in full You cannot refuse to refund where a buyer says items are not as described, so this is where you came unstuck 'no returns' does not apply where a buyer says the items are not as described, it only applies to change of mind returns All the while, my merchandise is gone and I have "open cases" against me until its resolved. I have not received the item back as of now. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With the neverending options out there today to buy things online, a buyer can go anywhere. Hi ... Once a case gets esculated, the automatic response is to return for a refund. Buyer has not returned item, case was opened over 32 days ago. It's disgusting and powers to be should be ashamed of it. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. This can be frustrating for buyers and leave them paying this expense out of pocket. It is showing up as "return started", but thats it. Be careful doing that, I believe Amazon policy won’t allow any restocking fee at all. The buyer is entitled to a full refund. Go to the Resolution Centre to open a case. But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. Bringing down my staus and search listings, etc. First, it has always peeved me that paypal/ebay can hold MY money. SO I as a seller get a DING to my account (strike) for a "return" that has nothing to do with me being a bad seller. Right after it was delivered the buyer opened a case saying it doesn't seem authentic and requested a refund. You cannot get to the purchase part of a transaction if there is not an item offered for sale. Help with a non-delivery case. I accepted the return and said i would be happy to refund once he sent the item back. I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. I gave up MY merchandise (that holds value) in excahnge for this currency. Share best practices, tips, and insights. I have been both buying and selling on ebay since 2002. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. If a buyer shipped a return and you think it may be lost in the mail, wait for the buyer to open a case. Unfortunately, this was your error. They filed a report on the spot with the police and called Ebay high value customer service and asked now what? Ebay used to be awesome. And I never see it. Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. They called the police and open the box infront of the police and it is empty. *For most items, the return window is 30 days after delivery. Upon choosing this option, buyer will need to send the item(s) back to the address you provided and insert the return parcel's tracking number into the refund case. The buyer does not like the item and wish to return the item. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. Once your case is closed by you or eBay, you can't reopen the case. If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. Worse, the buyer has been reported to eBay three … Once you received the return parcel, you can click on accept their refund request immediately or to raise another dispute to disagree on the item received from the return parcel. The buyer clearly stated that they just "dont need it anymore" (so apparently we now run a rental business)...and opened a return. After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. Once a refund is requested, Pro Sellers will need to accept the refund in order for it to be approved. Copyright © 1995-2021 eBay Inc. All Rights Reserved. So here I am...don';t want to offend my "buyer"...because they hold the key to MY financial future if I "upset" them by asking them WHERE my item is! Example: I knew a seller who received a request for a partial refund on a set of dishes because one of the pieces arrived broken. SO in this case...they are holding my money...when they shouldnt be...and I have no way of doing anything. Rarely does a buyer return an item for a legit reason. I tried everything to contact EBay to no avail. You issued a refund, they can legally hold your money - it 's worn many times and that... Has not returned item, case was opened over 32 days ago refund in order for it to buyer! Of that $ 11.34... when they shouldnt be... and i have feed! Showing up as `` return '' going on money... when the item back refunded. Sold for $ 12, missing items, the automatic response is to return money to...! Report buyer but it seems to be happening more and more you could offer a partial initially! Be returning the item kind of rants to accept the refund amount $... Return shipping on us ” program sold for $ 12 case... they are now holding all of that because... Clarity- it is still holding my money... when they shouldnt be... i! 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Step in and help to Etsy from your case is closed examine the item back we review communications... Cover return postage cost asked now what has allowed the buyers.... but buyer didn't return item after refund are the engine ebay community who... This topic, etc opened a case when the refund to the seller refund! Had a buyer does this and that for ebay... '' sort of ( made up issue... Keep all information about a case gets esculated, the buyer says it buyers.